Before the day of your appointment
We’ll send you a medical history form – and a dental history questionnaire if you’re a new patient – to complete and send back to us in advance of your appointment. Please note that these can be sent by e-mail, or if available in your practice, by e-form.
We’ll call you to conduct a pre-visit questionnaire – so we can make sure you have no COVID-19 symptoms and we can treat you safely.
Before you enter the practice
Please don’t arrive too early or be late for your appointment. This will help us maintain social distancing by avoiding a ‘build-up’ of patients within the practice.
Please don’t bring anyone else into the practice with you unless necessary. Exceptions include a parent/guardian of children under 18 years old, or a carer.
Please bring as little belongings with you as possible, this limits the risk of any contamination.
Inside the practice
We’ve adjusted our waiting areas and spaced out appointments – so you can maintain safe social distancing.
You must clean your hands using the antibacterial gel provided as soon as you enter the practice.
You’ll be given a mask to wear on arrival to ensure your safety during your visit. Our staff will also be wearing appropriate PPE to ensure your safety.
Plastic screens have been installed on our reception desks. Please try and maintain a 2m distance from the reception desk and avoid touching the screen.
We’ll ask you some arrival questions to confirm the information you gave in the pre-visit call.
We’ll ask you to keep all belongings with you and avoid leaving the waiting area until you are collected for your appointment.
Patients bathrooms are still operational but please ask the receptionist before use. This will ensure we know the facilities have been used and can clean appropriately.
After your appointment
To keep you safe, we’ll ask you to use contactless payment instead of cash wherever possible.
You can book any future appointments or follow-ups with our receptionist.
If within 14 days of your appointment you begin to develop any symptoms of possible COVID-19, such as a high fever or a new continuous cough, you should contact the practice to inform them and follow the appropriate self-isolation advice.COVID-19, such as a high fever or a new continuous cough, you should contact the practice to inform them and follow the appropriate self-isolation advice.